Our softest collection for extraordinary comfort.
Our firmest mattress, providing you with maximum support at
Medium feel in 100% layered TEMPUR® construction.
Firmest feel, with TEMPUR® Extra Firm Support
Designed in our thermal laboratory for a cooler, deeper sleep all
TEMPUR® Adjustable Bed Bases
TEMPUR® Bed Frame
Comfortable multipurpose furniture that instantly from sofa to bed
Thank you and congratulations on choosing TEMPUR®. This guide includes everything you need to know about caring for and getting the best out of your TEMPUR® product. For product specific information please visit warranty.tempur.com
This document sets out the terms and exclusions of the TEMPUR® Warranty for new TEMPUR® products sold to consumers worldwide (excluding the USA and Canada).
The TEMPUR® Warranty lasts for the period displayed on or inside the packaging of the relevant product or as stated below, starting from the date of purchase (except where the product is an ex-display or demonstration model in which case the warranty starts from the date of manufacture).
The warranty period is generally as set out in the warranty table, but the Manufacturer advises that you should check the warranty terms for the country in which you originally purchased your product as there may be a different warranty period applicable. For this, please visit tempur.com
All TEMPUR® mattresses, unless stated otherwise
TEMPUR® toppers for North and Promise bed systems
TEMPUR® Original (15, 19, 20, 21, 25, Deluxe 17
(only when velour cover), Deluxe 22, Deluxe 27, Breeze
22, Breeze 27)
TEMPUR® Cloud (19,21,25, Breeze 22, Breeze 27)
TEMPUR® Sensation (19,21,25, Deluxe 22, Deluxe 27,
Breeze 22, Breeze 27
TEMPUR® Topper 7
TEMPUR® Experience Mattress
TEMPUR Relaxation Mattress
TEMPUR® Topper 5
TEMPUR® Futon All Seasons™
TEMPUR® Futon Deluxe (7cm)
TEMPUR® Topper Deluxe 3.5
TEMPUR® Topper 3.5
TEMPUR® Futon Basic (6cm)
TEMPUR® Futon Simple (6cm)
All moulded TEMPUR® Pillows, Cushions, Wedges, and
other TEMPUR® Home
All TEMPUR® Pillows filled with TEMPUR®
o Traditional Pillows
o Comfort Pillows
o Ombracio Pillow
o Long Hug Pillow
o Down Luxe Pillow
TEMPUR® Bicycle Pad
TEMPUR® Sleep Mask
*Limited Warranty - If you make a valid claim after 5 years from the date of purchase, the Manufacturer will provide you with an equivalent mattress subject to you paying a percentage of the price of the replacement mattress**, see percentage table below: In addition, some countries may offer a 10 year warranty for these products so please check your local TEMPUR® store or website for details.
**The price of the replacement mattress will be subject to the
price published in the Manufacturer’s RRP pricelist in
force in the country at the time, when the claim is made.
So you know what to expect when your TEMPUR® product first arrives, and to help you look after it in years to come, here's a summary of hints and tips to get you started.
During shipping, the textile covers of larger items such as mattresses may move from their original position. Once you have unpacked and placed your TEMPUR® product, allow some time for the TEMPUR® foam material to warm up in the ambient air temperature. Then you can simply straighten and smooth the textile cover back into position by hand.If you have purchased a compressed TEMPUR® EASE mattress IMPORTANT: Compressed TEMPUR® EASE mattresses must be unpacked no later than 6 months after the productions date. Upon arrival of your TEMPUR® EASE mattress, check the production date on the box and make sure to unpack it within the required unpacking period.You can use your TEMPUR® EASE mattress straight away after unpackaging. It can take up to 72 hours (3 days) before your TEMPUR® EASE mattress has regained its original shape and height. The tight compression of the mattress can cause the cover to crease. This is expected and will disappear as the mattress fully recovers. In some cases, you may be required to wash your cover to remove the creases.
Some people notice a slight odour to their new TEMPUR® product once unpacked. This is completely harmless and will disappear after a short period of use. Allow the product to air or 'breathe', preferably uncovered in a well-ventilated area before and after use to speed up this process.
The TEMPUR® foam Material is a pressure-relieving surface, engineered with a viscoelastic open cell structure that absorbs and evenly distributes the weight of your body for maximised comfort. The temperature-sensitive properties soften, compress and conform to the unique shape and weight of your body at average room temperature for personalised support. The high density of the TEMPUR® foam Material ensures maximum dimensional stability and comfort.The TEMPUR® foam Material reacts to the thermal impact of the body. The viscoelasticity in the foam material ensures your TEMPUR® returns to its original shape after compression, with a certain built in delay. This delay varies with different temperatures. You can expect a firmer feel in cooler conditions of 18°C or less and the higher the temperature the softer your TEMPUR® will feel.
If your previous mattress or pillow used more traditional methods of support such as springs, feathers and/or fibre, it is likely your TEMPUR® products will initially feel different. The unique pressure-relieving properties of the TEMPUR® foam Material, can take some time for the body to adjust and get used to.
TEMPUR® MATTRESS (not relevant for compressed TEMPUR® EASE mattresses)The more time you spend on or in bed: resting, reading or watching TV, the better. The extra movement will help the cells in the TEMPUR® foam Material to open. As they open, the cells 'breathe' and respond more rapidly to weight and temperature, but they will return to their original shape. To the user it may feel like the mattress is getting softer, but in fact there is no change to the pressure- relieving properties of your product.
No need to flip: advances in TEMPUR®
Advances in TEMPURv technology have resulted in keeping maintenance to a minimum. Each mattress model has a build-up of multiple layers, so you sleep on the top side only. To prolong the life of our products, from time to time you can rotate your mattress head to foot.
Please note: TEMPUR® would not recommend using an electric blanket with a TEMPUR® mattress as the mattress works best in response to the natural body heat of the user. You may not experience optimum support if an electric blanket is used, as potentially it could cause irreversible damage to the pressure relieving properties of your mattress. If, however you still wish to have extra warmth, we would suggest an over electric blanket rather an under blanket. Please ensure it is not more than 10 years old and in proper working order.
For the same reasons above, TEMPUR® also do not recommend use of a hot water bottle with your mattress. If you still feel the need to use one, should this item develop a leak which wets, stains or damages your mattress we must advise you it will invalidate your manufacturer's guarantee.
Textile covers quilted with TEMPUR® washable material:
⚠Caution:After washing the textile cover please ensure mattress textile cover is replaced according to the orientation printed on the side of the mattress foam core. The TEMPUR® foam material that provides maximized comfort and pressure relief is only on the top-side of the core.
⚠Caution:After washing the textile covers of seating products or cushions with layers of foam please be aware of the orientation of the foam core when products is being re-assembled. The TEMPUR® foam material that provides maximized comfort and pressure relief is only on the top-side of the core.
ALL TEMPUR® Bed Bases, Bed Frames & Headboards
unless stated otherwise below
ALL Bed System Items – remote control units, massage
units and bed motors
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