PRIVACY POLICY

Tempur Australia Website Privacy & Cookie Policy

This privacy policy was last updated on 4 July 2024.

What does this policy cover?

This privacy policy describes how Tempur Australia Pty Ltd (also referred to as “Tempur”, “we” or “us”) collects, uses, discloses and transfers your personal information when you use our products, services and websites.

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.

By interacting with us, submitting information to us, or purchasing any products or services offered by us, you agree and consent to us collecting, using, disclosing and transferring your personal information for the purposes set out in this privacy policy.

What personal information do we collect?

Tempur collects personal information relating to its customers, visitors to our website, or users of our smart phone applications. 

Personal information means any data that can directly or indirectly identify you as an individual. The personal information we collect about you may include but is not limited to:

• Your name, age, date of birth, gender, voice
• Contact details, such as your address (billing and shipping address), email address, phone number. Your username and password
• Banking information including your debit or credit card information and sort code and account number and transactional information including in respect of products which you purchase or if you apply for financing through our site 
• Your personal preferences, such as information about your purchase decisions
• Information about your communications with us
• Your marketing preferences, including any consents you have given us
• Product reviews or testimonials and other content you submit to us
• Location data we get about where you are, such as the address where you connect a computer to the internet, or a shop where you buy something with your card
• Information related to the browser or device you use to access our website
• Information about your website preferences

Information from our applications and website

Tempur collects information about visitors to our website and users of our smartphone applications. This information includes the pages that our website visitors’ access, how many clicks it takes them to reach specific information, and the kinds of purchases they make on our site and through our smart phone applications. We disclose information about your website visits to our partners who help us administer our website or help us market our products.

Information you provide to us and that we collect from other sources

Tempur and our third-party service providers collect personal information about you from a variety of sources, including data you provide directly to us when you order, purchase, or register a product, request information or samples, or otherwise communicate with us, and data we collect about you when you access or use our online services and otherwise interact with us. We also collect data about you from third parties including other online services and our business partners. We may combine any of the data collected about you for any of the purposes described in this privacy policy.

Information you provide to us: We collect varying amounts of personal information based on how you engage with us. For example, some of the situations where we collect personal information are when you order a product from us, register your product (if applicable), create an online account, request or subscribe to catalogues, product information, promotions or other communications from us, contact or communicate with us, participate in surveys, enter contests or promotions, submit a product review, testimonial, comment, suggestion, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Instagram, and/or otherwise interact with us online or by phone, mail or in person. Based on how you interact with us and the data you share, we use the personal information we collect to process and communicate with you about your order, ship the products you ordered, enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes.

Information Collected Automatically: Our online services, email messages, and advertisements use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics (collectively, “Tracking Tools”) to automatically collect personal information from you. We, along with our third-party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings. Please see below for more information regarding the Tracking Tools that we may use.

Cookies and Targeted Advertising: We and our third-party service providers use cookies, which are small files that are stored on your computer and allow websites to remember information about you. We use cookies to monitor how our online services are used, for marketing purposes, and to help personalise and improve our online services.

Cookies may be served to your browser either directly by us (these are called first party cookies) or by third parties acting on our behalf (these are called third party cookies). First party cookies enable us to recognise you when you come back to our site and remember the products you place in your shopping cart, both while you are viewing other areas on our website and when you return to our site.

We also use third party cookies (including cookies served by Google, Inc. for its Google Analytics service to gather aggregate usage information about the numbers and frequency of visitors to our website and individual pages of our website, in order to improve the appearance and usability of the website. For further details about how Google uses and protects information collected for its Google Analytics service, please visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html. Alternatively, if you prefer to opt-out of tracking by these third parties for analytics purposes, please visit http://tools.google.com/dlpage/gaoptout (Google Analytics).

Third Party Ad Serving Companies: We may use third-party advertising companies to serve ads when you visit our online services. Such advertising companies may also separately use Tracking Tools, including cookies, while delivering targeted advertisements to our online services.

Log File Information: Log file information is automatically reported by your browser or mobile device each time you access our online services. Personal information collected through log files may include your IP address, device and software characteristics (such as type and operating system), browser type, Internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.

Location Data: When you access our online services via a mobile device, we and our third party service providers may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time “location data,” which may include GPS coordinates. 

Web Beacons: Web beacons are small image files (also known as ‘clear gifs’, ‘action tags’, ‘tracking pixel’) that our third party digital advertising agencies use to recognize specific third party cookies that they place on your browser (either through our site or through sites that have partnered with our third party digital advertising agencies). They convey information that a browser with a recognized cookie has accessed a page or a part of a page on our website, depending on where the web beacon is located on our site. We use web beacons to measure the effectiveness of our digital advertising campaigns and to make our website more relevant to visitors by seeing what pages are visited and whether visits result in a purchase. In conjunction with cookies, web beacons also allow our digital advertising agencies to select and serve banner advertisements to your browser that you find most interesting and relevant.

Information We Receive From Third Parties: We may collect personal information about you from third parties. For example, if you access our online services through a third-party connection or log-in (e.g., through Facebook), such third party may pass certain information about your use of its service to us. We may also receive personal information about you from third parties such as our business partners and service providers. We may also obtain personal information about you such as change of address, contact information, or demographic information from commercially or publicly available sources.

How to control cookies and targeted advertising

You have the right to choose whether or not to accept cookies. You can exercise this right by amending or setting the controls on your web browser to reflect your cookie preferences. If you choose to refuse cookies, you may not be able to sign up for or use certain features of the website that depend on your web browser accepting cookies (such as keeping products in your cart). Refusing cookies will also mean that our third-party digital advertising agency is unable to profile your interests or serve you with targeted advertising.

How we use your personal information

Tempur uses your personal information and other information for a variety of business purposes, including but not limited to:

• providing our products and services to you
• processing orders and payments
• processing and facilitating financing applications
• product registration and warranty purposes
• processing and managing your accounts with us
• communicating with you
• improving and customising our products, services, marketing, promotions, communications, and advertisements
• responding to your inquiries, comments, or postings
• customer service and technical support, which may include responding to your requests, resolving issues, and/or troubleshooting problems
• for internal operations such as enhancing our product offerings, marketing efforts, and to conduct research and analysis
• providing training to internal staff and quality control
• developing new products and promotions
• for marketing purposes
• to prevent fraud or potentially illegal activities
• to enforce our terms and conditions or other policies
• to comply with applicable laws, regulations, and legal process
• to protect the security and integrity of our business, brands, online services, customers, and third-party business partners and service providers

Sharing your personal information

Your personal information may be collected or processed by us, our group companies or our service providers for the purposes described in this privacy policy in territories that are located outside of Australia (including but not limited to in the UK, EU, United States of America and India). While territories outside of Australia may not offer the same standards of data protection under their local laws as Australia, we will only ever process your personal information in accordance with, and subject to the protections described in this privacy policy and applicable law.

Social networking

We offer you the opportunity to share information about our products and our website using “share this information” functionality. We offer this functionality in order to generate interest in our products among the members of your social networks and to permit you to share opinions and recommendations about our products with your friends. Sharing either personal or non-personal information with a social network may result in that information being collected by the social network hosting company or may result in that information being made public. You should always read the privacy policy of any social network through which you share information in order to understand their specific privacy and information usage practices.

The Tempur group

We may share the personal information we collect from you with any other member of the Tempur group of companies, in order to provide you with products and services that you request, to send you marketing in accordance with your marketing preferences, manage group functions or where we are otherwise permitted by law to do so. 

Service providers

We engage other companies and individuals under contract to perform certain services and functions on our behalf. This includes operating and maintaining our website, taking orders, delivering packages, sending postal mail and e-mail, customer list management, data analysis, providing marketing consultation and assistance, distributing customer surveys, authorising and processing payments, recording telephone conversations and providing customer service. We may disclose personal information to these service providers. However, these providers will have access only to the personal information they need to perform their specific services or functions and may not use it for other purposes. We will at all times ensure that they use your personal information only in accordance with this privacy policy and that they implement appropriate technical and organisational security measures to protect your personal information.

We also work with third party digital advertising agencies to serve advertisements about our company across the web. These third parties may use cookies and other technologies to collect anonymous data about users who view or interact with advertisements displayed on our website. 

For your protection and ours

We may disclose personal information when we believe it is necessary to comply with applicable law, regulation, court order, or governmental request; to enforce or apply our Terms and Conditions and other agreements with you; or to protect the rights, property, or safety of Tempur, our customers or our employees.

Business transfers

As our business evolves, we might purchase or sell subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the privacy commitments previously made to those customers (unless, of course, the customers consent otherwise).In addition, if a third party substantially acquires any assets of Tempur group affiliates or their companies, , customer information will be one of the assets transferred to the purchaser.

Do we use your personal information for marketing?

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

Access to and correction of your personal information

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.

How we protect your personal information

We want you to feel confident about using our website or making purchases directly from us, and we are committed to protecting the personal information we collect. We have implemented appropriate technical and organizational security measures to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction. Our security system includes protocols to authenticate users and to restrict access. If we transmit personal information across public networks or wirelessly, the data will be encrypted. For more information on how we keep your personal information secure, please contact us at the details set out below.

Links to external websites

If any part of our website links to other websites, those websites do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

Changes to this policy

From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.

You may obtain a copy of our current policy from our website or by contacting us at the contact details below.

Contact details

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, feel free to contact our Global Data Protection Manager, who can be contacted at dataprotection@tempursealy.com.