• Photograph of man and woman smiling on bed

Tempur Named Most Reliable & Satisfied Brand 


In April and May 2018, Choice asked more than 7000 people who'd bought a new mattress to complete its annual survey. The survey contained questions such as:

 

When they bought it?

The mattress brand and type?

How much they spent?

How they’d rate the mattress on a 7 point scale from "Excellent to Terrible"?

Whether they experienced any major or minor problems with the mattress?

 

The information Choice consumers provided gives the organisation a really good indication of how the various mattress brands stack up over time - something they can't test in their labs. 

 

The Top Performer

Most reliable brand: Tempur 93%

Highest owner satisfaction: Tempur 89%

Mattress Brand Performance 

Tempur is the top brand for both reliability and satisfaction. Fans of Tempur mattresses say that "they sleep well on the mattress and an impressive 59% rate their mattress as "excellent".

 

Brand

Reliability %

Satisfaction %

TEMPUR

93%

89%

Competitor 1

-4%

-6%

Competitor 2

-6%

-9%

Competitor 3

-7%

-9%

Competitor 4

-7%

-10%

Competitor 5

-13%

-4%

Competitor 6

-14%

-10%

Competitor 7

N/A

-3%

Competitor 8

N/A

-3%

Competitor 9

N/A

-11%